Shipping, Return & Refund Policy

At DUMM, we are committed to delivering your orders in a timely and secure manner. Once you place an order on our website https://dumm.in, we process it within the specified handling time and dispatch it through our trusted courier partners. The estimated delivery time will be displayed at checkout, but please note that these are only estimates and may vary depending on your location, courier service availability, and any unforeseen circumstances such as delays caused by logistics providers or natural events. You will receive tracking details via email or SMS once your order has been shipped. The risk of loss and responsibility for the products will pass to you once the shipment has been handed over to the courier service. Please ensure that the shipping address you provide is complete and accurate, as we will not be held liable for delays or failed deliveries due to incorrect or incomplete details.

We want you to be satisfied with every purchase, and we understand that sometimes a product may not meet your expectations. If you are not fully satisfied with your order, you may request a return or exchange in accordance with the guidelines set forth in this policy. To qualify for a return or exchange, the item must be unused, unworn, unwashed, and in its original packaging with all tags intact. Requests must be made within the specified return window, which is mentioned on our website. Once we receive your return request, we will review it and provide further instructions. Please note that return shipping costs may be borne by the customer unless the product is defective, damaged, or incorrect.

Refunds, where applicable, will be processed once the returned item has been received and inspected by our team. If the return is approved, the refund will be initiated to your original payment method within a reasonable time frame. Depending on your bank or payment provider, it may take additional days for the amount to reflect in your account. In cases where an exchange has been requested, we will ship the replacement product once the returned item has been verified. Please be aware that certain items such as discounted products, final sale items, or custom-made products may not be eligible for return or refund, and this will be clearly indicated at the time of purchase.

DUMM reserves the right to refuse returns that do not comply with our policy requirements. We strive to maintain high-quality standards, but in the unlikely event that you receive a defective, damaged, or wrong item, we will arrange for a return and replacement at no additional cost to you. Our team is always available to assist you with any queries related to shipping, returns, or refunds, and you may reach out to us through our official contact email at info@dumm.in.

We may update this Shipping, Return & Refund Policy from time to time, and the revised version will be posted on this page with the updated date. By continuing to use our website or making purchases after such updates, you acknowledge and agree to the revised policy.